Services

Free Home Survey

To assess and discuss your specific fire, stove or fireplace requirements, we do offer a free home survey within a 50 mile radius one of our showrooms as part of the services that we offer. A survey is carried out to ascertain if a certain type of appliance you have selected can be installed in your home.  We also offer free design advice and will always give our professional opinion on how a fireplace will work in terms of heating and the overall look in your home. This will then allow us to provide you with a full written quotation based on your chosen products or our recommendation.

The survey is free within a 50-mile radius of Harrogate and York, however we are hoping you will then purchase your new fire and/or fireplace from one of our fireplace showrooms following the visit, and the subsequent quotation which will be sent by e-mail.

Surveys outside of the 50-mile area are charged at £ 50.00 (refundable on purchase).

To arrange a survey, either contact us or use the Book A Survey form.

Full Installation Service

We provide a full installation service, with a 5 year guarantee, from an experienced and professional team that includes:

• Gas Safe Registered gas engineers
• HETAS Registered solid fuel and Stove installers
• Builders & Joiners
• Plasterers
• Electricians
• Cabinet Makers
• Plumbers
• Chimney Sweep
• CAD Style Design Service for confirmed orders

We have an in-house Installations Manager to project-manage the more complicated installations. Whilst we generally prefer to carry out and take responsibility for an installation from start to finish, we can work alongside your builder, and other contractors, to undertake as much of the work as you need us to.

Gas Fire Servicing

Here at Stonehouse Fireplace we don’t just supply you a new fire and fireplace – we can also continue to care for your Natural Gas or LPG gas fire or gas stove. All gas fire manufacturers do insist that their fires and stoves are serviced annually to ensure the product stays within their warranty period or guarantee.

The cost of our gas fire servicing is shown below. We do offer a reduced rate for those customers who sign up to an annual maintenance contract to provide one service per annum. NB: Servicing costs exclude parts required out of the manufacturer’s warranty period and we can only service a gas fire that is working. If you need a diagnostic call to assess the problem with a fire that is not working, then the cost of a Diagnostic Call is £95.

Small Gas Fire (16” x22”)      £ 100
Medium Sized Frameless Gas Fire      £ 150
Large Frameless Gas Fire      £ 180
Gas Stove Service      £125
Chimney Sweep      £75      Class 1, Precast or Prefabricated Flue Sweep There may be an additional charge for blocked or heavily tarred flues

Solid Fuel Stove Servicing

Solid fuel stoves should also be serviced annually – the flue should be swept, stove fully cleaned, stove cements replaced and rope seals checked. We can arrange an annual stove service for you – see the prices below.

Wood Burning or Multi-Fuel Stove Service   Flue will be swept, all serviceable parts removed from the appliance, firebox vacuumed out. All moving parts greased, glass cleaned, fire cement seals replaced, stove and flue smoke tested, rope seals tested for integrity. Should any rope seals or bricks need replacement these are additionally charged	£130
Chimney Sweep (Class 1) There may be an additional charge for blocked or heavily tarred chimneys	£ 75

Solid Fuel Stove Service Form            Gas Fire Service Form            Report A Fault

Finance Facility

Stonehouse Fireplaces offer through Novuna Personal Finance , a range of finance options to help you spread the cost of your new fire. With a simple and easy application process, we fill in the relevant information and then generate an email from Novuna Personal Finance for you that will allow you to complete the finance application and E-sign any agreement in the comfort of your own home.

Buy Now Pay Later – With this option you can defer the payment for all goods (excl. Installation costs) by 12 months. As long as the amount borrowed is repaid within the 12 months, no interest is charged, although an Administration fee of £29 does apply. Should the amount financed not be repaid within the 12 months, then the contract with Novuna will automatically convert to a 5 year loan agreement at 16.9% APR:

Representative Example – Buy Now Pay Later:

Cash Price £1,200
Deposit £200
Total amount of credit £1,000 then either settle £1000 in 12 months time at 0% interest (£29 administration fee applies)
Or pay £27.89 per month for 60 months, Interest rate 16.9% APR to give amount payable £1673.40